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CUSTOMER EXPERIENCE MEASUREMENT (CEM) Many managers want to track the performance of their business or measure the effectiveness of quality improvements in customers’ satisfaction. By using fidbak’s sophisticated Customer Experience Measurement (CEM) system clients can identify weaknesses quickly and easily and track changes in the improvement of customers’ satisfaction.The fidbak CEM system is fully automated and is designed to get to the heart of customer experience, understand the dynamics Visit site »| Tweet |