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ITIL/ITSM Training ITIL 2011 Foundation ITIL Intermediate – Lifecycle modules including Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. ITIL Intermediate – Capability modules including Operational Support and Analysis (OSA), Planning Protection and Optimization (PPO), Release, Control and Validation (RCV) and Service Offerings and Agreements (SOA) ITIL Expert – Managing Across a Lifecycle (MALC)
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